FAQ
Where are you located?
In California, U.S.A
Are you online only?
YES. RIGHT NOW WE ARE ONLINE ONLY, BUT ARE LOOKING TOWARD THE FUTURE TO WORK WITH IN STORE RETAILERS AND WHOLESALERS. YOU MAY SEE US AT SOME LOCAL MARKETS OR FAIRS SO MAKE SURE TO SIGN UP FOR OUR MAILING LIST FOR ANNOUNCEMENTS ON THOSES!
What is your return policy?
We unfortunately do not accept any returns or exchanges because of the type of product we sell. Please refer to our REFUND POLICY page for more information.
Can I cancel my order?
Absolutely! You can cancel your order before it has shipped. If your order was shipped, then it can no longer be canceled.
What is your processing time?
Our processing time ranges from 1-5 business days (not including weekends) for general purchases. Wholesale purchases may take longer if product needs to be ordered, made, and shipped.
What do I do if I entered the wrong shipping address?
Contact us right away at help@cloverlune.com. If your order has not yet shipped we can change the address for you. If your order was already shipped the address cannot be changed and the order cannot be canceled. Once shipped, we are no longer liable for packages sent with incorrect shipping addresses.
How long does shipping take?
Shipping times vary depending on location and weather. U.S domestic shipping is roughly 5-14 business days, after the 1-5 business days processing time. International shipping is roughly 14-30 business days, after the 1-5 business days processing time. Tracking is only available for those who would like to purchase it and is highly recommended for those shipping internationally.
Please refer to our shipping section for more information.
Where can't you ship?
We are unable to ship to specific countries at this time. Please check out the link below to see if your country is affected.
Do you accept custom, commissioned, or freelance work?
You can inquire about custom, commissioned, or freelance work by emailing info@cloverlune.com.
Are you an eco-friendly company?
WE ARE COMMITTED TO MORE SUSTAINABLE PRACTICES AND ARE CURRENTLY IN THE PROCESS OF RESEARCHING AND INCORPORATING MORE ECO-FRIENDLY PRODUCTS INTO OUR INVENTORY.
WHILE WE CURRENTLY OFFER ECO-FRIENDLY PACKAGING (KRAFT CARDBOARD BOXES, KRAFT ENVELOPES, NON TOXIC STAMP INK, ECO-SOLVENT INK ON MAILERS, NON-POLY PLA (PLANT MATERIAL) COMPOSTABLE BAGS, WE ARE STILL FIGURING OUT WAYS TO MAKE OUR PRODUCTS LESS IMPACTFUL ON WASTE. ADDITIONALLY, WE ARE LOOKING INTO SUSTAINABLE PRINTING METHODS, SUCH AS PRINTING FROM OUR STUDIO, TO FURTHER MINIMIZE OUR ENVIRONMENTAL IMPACT. OUR DEDICATION TO ENVIRONMENTAL RESPONSIBILITY DRIVES US TO CONTINUOUSLY SEEK OUT AND IMPLEMENT GREENER PRACTICES THAT ALING WITH OUR ETHOS.
THANK YOU FOR YOUR SUPPORT WHILE WE WORK TOWARDS A MORE SUSTAINABLE FUTURE.
PLEASE RECYCLE AND COMPOST OUR PACKAGING AND USED PRODUCTS IN STATES/COUNTRIES WHERE YOU CAN.
Are your products made in the U.S.A?
Our products and packaging are outsourced currently to various U.S. States like California, Nevada, Tennessee, and Kentucky. As well as other countries such as Canada, Netherlands, and China.